Returns & Refund Policy

 We want you to love every purchase from Casa Mina Studio. If something isn’t quite right, we’re here to help.
 
1. Returns Eligibility
 
We offer a 2 day return window from the date you receive your order.
 
To be eligible for a return:
•Items must be unused, unworn, and in original condition
•Items must be in their original packaging
•Proof of purchase is required
 
To initiate a return, please contact us at:
 info@casaminastudio.com
 
Returns sent without prior approval will not be accepted.
 
2. Damaged or Incorrect Items
 
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately so we can assess the issue and make it right.
 
3. Non-Returnable Items
 
Due to hygiene and product nature, the following items cannot be returned:
•Personal care or hygiene-related items
•Custom, personalized, or made-to-order products
•Sale or discounted items
•Gift cards
 
These exclusions are final unless the item is defective upon arrival.
 
4. Exchanges
 
We do not offer direct exchanges.
 
The quickest way to receive a new item is to:
1.Request a return for the original item
2.Place a new order once the return is approved
 
5. Refunds
 
Once we receive and inspect your return:
•You will be notified of approval or rejection
•Approved refunds will be processed to the original payment method
 
Please note:
Bank or payment provider processing times may vary and are outside our control.
 
6. Special Items (Where Applicable)
 
Some items may have specific return conditions due to packaging or usage requirements. Where applicable, these will be clearly communicated at the time of purchase.
 
7. Return Shipping
 
If your return is approved:
•We will provide instructions on how and where to send the item
•Return shipping costs may apply unless the return is due to our error
 
8. Need Help?
 
For any questions regarding returns or refunds, contact us at:
 
Casa Mina Studio
 Email: info@casaminastudio.com
 Phone: +254 745 388 747