FAQ

We deliver anywhere in Kenya.

We charge a delivery fee, except the store pickup option which is free.

Shipping Costs•Nairobi County standard delivery, KSH 100 - KSH 500•Other Counties standard delivery, KSH 300 - KSH 1,000•International shipping: starting from KSH 2,000 (customs/import taxes not included)

Yes we deliver Nationwide. We also deliver to Uganda, Tanzania and South Sudan

Yes we do. using DHL

We ship in products after every two weeks, if we’ve run out of stock on a particular product. Kindly check with us within this period for an update.

Yes! Once your order is shipped, we will email you a tracking number.

If your order has not yet been shipped, contact us immediately to update your address. Once shipped, address changes must be arranged directly with the courier.

Returned orders due to incorrect or incomplete addresses may incur additional shipping charges for reshipment.

Yes, if it has not been shipped. Once the order is prepared and shipped, it cannot be canceled.

Yes, only before the order is shipped. Once prepared, modifications are not possible.

No. To deliver to multiple addresses, place separate orders for each delivery location.

Yes, we do run sales, sign up for our newsletter to stay updated on our amazing offer deals

All orders placed before 5 pm will be shipped on the same day. Orders placed after 5 pm will be shipped the following day before the close of business. Orders made on Sundays and public holidays may experience delays of a few days.

We will only accept a return if the item bought is still in its original/sealed state and not used.
We will cover the cost of return shipping costs if the return is a result of our error or a defective item. All claims, including non- defective item returns, must be made within three (3) days after receipt of goods.

• Sale items and gift cards

•Personalized or custom-made products

•Hygiene/personal care items

Contact us immediately with a photo of the item. Keep the original packaging for courier inspection if damaged during delivery. We will assess the issue and guide you on the next steps.

Once your return is approved, the refund will be issued to your original payment method within 3 working days. Processing times may vary depending on your bank or payment provider.

We only exchange items that are defective or damaged. To exchange an item, contact us for instructions.

No, we are an online based store, however we have a pickup location in Nairobi CBD, Jamia Mall & Industrial Area, Road A.

• Mobile money (MPESA)

•Credit/debit cards

•PayPal

Yes, for all orders within Nairobi

•Email: info@casaminastudio.com

•Phone/WhatsApp: +254 745 388 747

Our team responds within 24 hours, Monday to Friday.

Yes! Contact us for customized corporate orders, and we will provide a quote.

We consider collaborations and sponsorships. Email us with your proposal at info@casaminastudio.com

Write to us at info@casaminastudio.com